Terms and Conditions

TripEase Ltd is a company registered in England and Wales with company number 0204 570 2429 and registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom WC2H 9JQ.

1. These terms

1.1 These terms and conditions, along with our privacy notice and any other relevant written information provided before confirming your booking, apply to bookings made with TripEase Ltd registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom WC2H

9JQ. (“we” or “us”). Please read them carefully as they outline our respective rights and obligations. In these terms and conditions, references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. If you have any further queries after reading these terms and conditions, please contact our customer services team, who will be happy to assist you.

1.2 We act solely as an agent. When you make a booking, your contract(s) will always be with the supplier(s) of the travel services you have booked. Our obligations to you may vary depending on the arrangements you book with us, and we clarify them below.

2. Booking

2.1 By making a booking, you agree, on behalf of all persons detailed on the booking, that you have read these terms and conditions, agree to be bound by them, and are over 18 years old.

2.2 When you make your booking, you must pay the relevant deposit as specified at the time of booking. If you notice any errors in the booking confirmation or any other document, please notify us immediately. Changes may not be possible later and could incur charges, affecting

your rights if mistakes are not reported promptly.

2.3 Names, Dates, and Timings Verification:

Upon receiving all documents, you must verify that all names, dates, and timings are correct. If you identify any errors, please notify us immediately. We do not charge for document changes, but you may be liable for any charges imposed by suppliers. Ensure that the names provided match those in the relevant passport.

3. Payment

3.1 When making a booking, you must pay either a deposit or the full amount at the time of booking. If you pay only a deposit, the full balance must be settled by the balance due date specified. Failure to make full payment by the balance due date may result in the supplier

cancelling your booking and applying cancellation fees as outlined in their terms and conditions. Unless otherwise stated or advised, all funds you pay to us for arrangements will be held on behalf of the concerned supplier(s).

4. Your Contract

4.1 Upon booking, we facilitate contracts between you and the suppliers (tour operators, airlines, or other providers) named in your booking confirmation. As an agent for the supplier, we also act as your agent when booking with most no-frills airlines (details provided during booking). The supplier’s terms and conditions govern your booking; we recommend reading them carefully. These terms may limit or exclude the supplier’s liability to you. Until an individual supplier confirms a component, no contract is formed.

Your Booking Components and Third-Party Suppliers

4.2 At TripEase Ltd, you have the flexibility to book flights, hotels, car hire, transfers, and other services via our website. Each component is provided by different third-party suppliers, and your contract will be directly with these individual suppliers, not with us. As an agent, we assume no responsibility for the acts or omissions of the suppliers or the services they provide. However, depending on your booked arrangements, a combination of travel services may qualify as a package under the Package Travel Regulations. In such cases, we take responsibility as the package organiser (see “Where we are package organiser” below).

5. Flights

5.1 When booking flights with most low-cost airlines, we act as your booking agent based on your specified criteria. By authorising us to book flights on your behalf, you become our principal. You will directly enter into a contract with the airline, and payment terms will be as agreed between you and us. All other aspects are subject to the airline’s terms and conditions, which you should review on their website beforehand. By making a booking where we act as your agent, you expressly agree to the terms outlined in this clause. We assume no liability for any contract you establish with the airline, its actions, omissions, or the flight service itself.

5.2 When booking a charter flight through us, we act as an agent for the charter flight provider holding an ATOL. The contract will be directly between you and the charter flight provider.

6. Changing or Cancelling Your Holiday

6.1 Any cancellation or amendment request must be submitted in writing by the lead passenger. The request takes effect upon our receipt. If you cancel or amend your booking, the supplier may impose a cancellation or amendment fee as specified in their terms and conditions. This fee could amount to 100% of the travel arrangements’ cost. We may collect this fee on their behalf, and you are also liable for any applicable administration fees to us.

7. Changes or Cancellations by the Supplier

7.1 We promptly inform you of any changes or cancellations made by the supplier. If the supplier offers alternative arrangements or a refund, you must communicate your choice within the specified time limit. Failure to respond may result in the supplier assuming you prefer a full refund. Unless we act as the package organiser (see “Where we are package organiser” below), we bear no responsibility for changes or cancellations made by the supplier under your contract with them.

8. Our Service Charges

8.1 In certain circumstances, we may apply service fees, which will be detailed on your booking confirmation: “Administration Fee for Supplier Failure Cover” (see “Your Financial Protection” below) “ATOL fee” (see “Where we are package organiser” below) “Service Fee”: This fee covers the booking agency services we provide. Note that it does not relate to creating a holiday package; it is our standard fee for acting as a booking agent.

9. Our Responsibility for Your Booking

9.1 Your contract directly lies with the supplier, and their terms and conditions govern your booking. As an agent, our role is limited to arranging the booking based on your instructions. We pass on information about the arrangements to you in good faith but are not responsible for its accuracy. However, if we are found liable for any reason, our maximum liability is limited to three times the cost of your booking (or the relevant part if not everyone on the booking is affected). We do not exclude or limit liability for death or personal injury caused by our negligence or that of our employees while acting in the course of their employment.

10. Complaints

10.1 The contract for your arrangements exists between you and the supplier. Any questions or issues should be directed to them. If you encounter a problem during your holiday, promptly report it to the supplier or their local representative. Failure to follow this procedure may impact the investigation and resolution of your complaint and may affect any compensation you are entitled to, depending on the circumstances.

10.2 If you want to make a complaint after your return, write to the supplier as indicated on your booking confirmation. If you need assistance, please contact Customer Services. For unresolved matters involving us or another ABTA member, consider using ABTA’s ADR scheme,

approved by the Chartered Trading Standards Institute. Visit ABTA’s website for more information.

11. Your Financial Protection

11.1Many of the travel arrangements we sell are protected in case of the financial failure of the travel company. For details about the protection applicable to your booking, feel free to ask us.

11.2 When you purchase an ATOL protected flight or a flight-inclusive holiday from us, you will receive an ATOL Certificate. The certificate lists the protected components of your booking, provides information on where to obtain further details, and specifies whom to contact in case of issues.

11.3 Please note that ATOL protection does not apply to flights with low-cost airlines or direct payments to airlines unless they are part of a package (see “Where we are package organiser” below). We may automatically add supplier failure insurance to your booking where necessary, along with an administration fee as indicated on your booking confirmation.

11.4 If we or the suppliers named on your ATOL Certificate cannot provide the listed services or a suitable alternative due to insolvency, another ATOL holder may arrange alternative arrangements. Alternatively, you may make a claim under the ATOL scheme.

11.5 If we or the suppliers are unable to provide services due to insolvency, the Trustees of the Air Travel Trust may offer payments or benefits under the ATOL scheme. By accepting such payments or benefits, you agree to relinquish related claims to the Trustees.

At TripEase Ltd, in partnership with Protected Trust Services (PTS), we prioritise your financial protection during the booking process. Our collaboration ensures peace of mind for your travel arrangements.

Here’s how we, in collaboration with PTS, protect your financial interests:

1. ATOL Protection:

When you book an ATOL protected flight or flight-inclusive holiday with us, you will receive an ATOL Certificate listing the protected parts of your booking. This protection ensures that in the event of our insolvency or the insolvency of the suppliers named on your ATOL Certificate, you are entitled to a refund or suitable alternative arrangements.

2. Supplier Failure Cover:

Through our partnership with PTS, we offer additional protection via their independent trust account system. When you book with TripEase Ltd, your money is held in trust by independent trustees, specifically allocated for your booking. This provides peace of mind, knowing that your funds are secure and protected against supplier failure.

3. Financial Responsibility:

We take our financial obligations seriously. All monies paid to us for travel arrangements are held on behalf of the concerned supplier(s), ensuring that your payments are used solely for fulfilling your booking.

4. Compliance with Regulations:

TripEase Ltd complies with all relevant regulations, including the Package Travel Regulations and ATOL regulations. Our commitment ensures the highest standards of financial protection.

We are dedicated to providing you with a secure and reliable booking experience, with your financial protection as our top priority. If you have any questions or concerns, please don’t hesitate to contact our customer services team for assistance.

12. Where We Are Package Organiser

12.1 Depending on the arrangements you book and how you book them, your travel package may be covered by The Package Travel and Linked Travel Arrangements Regulations 2018, with us as the organiser.

12.2 As the package organiser, we are responsible for the proper performance of the travel services included, regardless of who provides them. If any services do not meet the agreed package travel contract, and we fail to rectify them, you may be entitled to compensation within legal limits and the terms outlined in these booking conditions.

12.3 Flight-inclusive packages organised by us are protected by our Air Travel Organiser’s Licence, while non-flight packages are protected by PTS (Protected Trust Services).

12.4 You can transfer your booking to another person, subject to applicable administration fees and the conditions specified in this clause.

12.5 We offer assistance if you encounter problems during your holiday, including information on health services and arranging alternative solutions.

12.6 To report any issues related to package performance or seek help, please contact our Customer Relations department.

Special Requests

13. Should you have any special requests, such as dietary needs or room preferences, kindly inform us at the time of booking. While we will relay these requests to the supplier, we cannot guarantee their fulfilment and assume no liability if they are not met.

Insurance

14. It is strongly advised that you obtain suitable insurance for yourself and accompanying travellers. Adequate insurance should cover assistance, repatriation, baggage loss, cancellation fees, and other potential expenses. Failure to travel with adequate insurance absolves us of liability for losses otherwise covered by insurance.

Accommodation Ratings and Standards

15. Accommodation ratings provided are based on information from the supplier and serve as a guideline for expected services and facilities. Standards may vary between countries and suppliers, and we cannot guarantee rating accuracy. Customers are urged to familiarize themselves with local safety standards to minimize risk.

Room Allocation

16. Upon arrival at your accommodation, room allocation will be provided. It is your responsibility to confirm check-in and check-out times directly with the accommodation supplier. Any local taxes or charges are payable to the supplier during check-out.

Building Work

17. Renovation or refurbishment work may occur at hotels from time to time, leading to associated noise. Should we be notified of such works, we will inform you promptly.

Delivery of Documents

18. All travel documents, including invoices, tickets, and insurance policies, will be dispatched via post or email. We are not liable for document loss after dispatch unless due to our negligence. Any supplier charges for reissuing tickets or documents are your responsibility.

Passports, Visas, and Health

19. While we provide general information on passport, visa, and health requirements, it is your responsibility to verify these before travel. Failure to comply with requirements leading to travel inability absolves us and the supplier of liability. For updated information, refer to the Foreign and Commonwealth Office website.

Final Travel Arrangements

20. Ensure all travel documents, passports, visas, and insurance are in order prior to departure. Reconfirmation of flights may be necessary, with details available from us at least 72 hours before departure. Failure to reconfirm may result in denied boarding and possible refund refusal.

Unavoidable and Extraordinary Circumstances

21. We will not be liable for compensation if circumstances beyond our or the supplier’s control affect our obligations to you. Such circumstances include, but are not limited to, war, civil strife, terrorist activity, natural disasters, and industrial disputes.

Behaviour

22. Supplier booking conditions may allow termination of your stay without refund due to unacceptable behaviour. You are liable for damages caused to accommodation, and we are indemnified against any claims arising from your conduct.

Privacy Notice

23. We respect your privacy and safeguard your personal information. Our privacy notice is available on our website.

Law and Jurisdiction

24. These booking conditions are governed by English law, with exclusive jurisdiction granted to the courts of England and Wales.